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Frequently Asked Questions

HomeFrequently Asked Questions
HomeFrequently Asked Questions

Choose Questions Category

Below are some common questions we are asked. If you do not see your question and answer, please let us know by using the CONTACT page on this site. Pleas be as detailed as possible so that we can provide you with an accurate answer.

How to Order Fees Uses Support
How do I order new services with you?

You can order online and upload the required documents by completing our application form on this site. You can find the form clicking here

What are the required documents to apply?

You must to have the following documents scanned to upload when you fill the application:

Two forms National ID with photo (Passport, ID card, DNI, Cedula, Driver Licence, etc.)
A local bank account statement at your name and with your address.
The W8-ben form filled and signed (you can get the empty form here).

How long does the process take?

Completig the form and uploading the ID's only takes a few minutes. We review the application the same day (business days) and will reply quickly..

What if my application is not accepted?

Not all applications are accepted - if yours is not, we will tell you why and you can update or correct the information you provided. Please make sure you have read and understood our website and know what is required.

Is there a cost to order a new account?

When you order is approved, the initial payment to get the account active is of $250, including $100 of initial deposit on account

What is the monthly fee associated with the account?

The monthly fee charged on the first day of each month is $15.

Are there other fees and costs I should know about?

Yes, The fees and costs are clearly declared on the website. All transactions have fees that will apply. You can see all the fees in this page

How You Send correspondence or material to me? Is There Any Extra Cost To Ship It?

We only use the services of DHL to send and correspondence to you. The cost of the shipping is around $70 to $120, depending on your address.

Can I use these services to withdraw from PayPal® or other services?

Yes, you can- also to your Amazon®, 2CO®, BlueSnap® and other US or global payment services.

Can I send and receive wire transfers?

Unlike other providers offering "virtual" systems, with Accent you will have access to a REAL services, and of course, wire transfers can be sent or received without any problem.

How can check my transactions (debits and credits)

You will have access to the Home banking Online to check all your transactions.

How long has ACCENT been around?

Same company, same people, same business since January of 2007.

How is your post-sales and customer support?

Our clients are our number #1 priority. Our support is unique in the industry; you can contact us through our internal ticket system, by email and also using Skype as chat.

You offer support in other languages?

Yes, we offer support in English and Spanish, but we can understand also Portuguese, French and italian for your convenience.